People Operations Shared Services Specialist (HR & Payroll Specialist)

People Operations Shared Services Specialist (HR & Payroll Specialist)

Radisson Hotel Group

Brussels, Belgium

The People Operations Shared Services Specialist Role:

• Providing first-level support and guidance to People Operations Managers (and employees as necessary) on People Operations and payroll policies, procedures, and programs. People Ops enquiries are responded via a ticket system in priority order; complex or sensitive issues should be escalated to the Manager, Shared Services or the relevant Country Business Partner (as appropriate);
• Provide Payroll and People Operations administration support pre selection and post appointment across the employee life cycle; for e.g. but not limited to posting and closing of job positions in the ATS portal and Workday, initiating and reviewing the job changes in Workday, support with producing the compensation and contract offer letters in accordance with the authorisation-to-recruit process, gathering and analysing feedback on the recruitment process and other People Ops transactions using Workday, ATS or any other tool used in P&C RHG;
• Work with People Managers to ensure a smooth and positive onboarding experience for new hires, this includes preparing and sending onboarding documents, checking relevant forms to ensure compliance and benefit setup, setting up the Workday onboarding pathway and login details, sending announcements, and gathering feedback on the onboarding process;
• Support the administration of the performance management process together with BP and HRIS;
• Maintaining employee records and files in compliance with legal and organizational requirements and in accordance with the relevant process and approvals;
• Assist colleagues to perform similar or related jobs when necessary;
• Any other People Operations task that is assigned by the Country People BP related to benefits administration, leave management, and other People Ops related topic;
• The above is not exhaustive and may be modified and amended in line with the responsibilities of this role at any time.

Qualities We Are Looking For:

• Proficiency in Payroll and Workday or similar HRIS tools and Microsoft Office applications;
• Knowledge of HR and Payroll best practices, policies, and regulations;
• Excellent communication, customer service, and problem-solving skills;
• Attention to detail, accuracy, and confidentiality;
• Flexible, and able to multitask and cope with a fast-paced service environment without jeopardising the quality of the candidate and people manager experience;
• Ability to work independently and as part of a team with minimal supervision;
• Accept flexible work schedule to ensure continuous service. Ability to travel as needed;
• English & French or Dutch.

Apply NowDeadline 27 September