Communication Senior Assistant

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Description

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Responding to one of the most complex humanitarian crises in the world, the Afghanistan Inter-Agency Information and Accountability Center (IAIAC) known as Awaaz Afghanistan, is an inter-agency two-way communication and accountability mechanism that responds to the information and communication needs of affected populations in Afghanistan and allows affected populations to shape their relief and recovery. Based in Kabul and functioning as a toll-free humanitarian helpline, Awaaz Afghanistan is a link to the partnership between those who wish to assist and those who need assistance and is accountable to both constituencies. The functional objective of UNOPS AFCO is to contribute to improving the lives of girls, boys, men and women living in Afghanistan. 

Responsibilities

• Support the development of a structured social media content calendar aligned with Awaaz/UNOPS key messaging, events, and global observances.
• Draft, edit, and schedule content (text, graphics, videos) across social media platforms, ensuring clarity, accuracy, and alignment with brand guidelines.
• Translate key messages and technical content into engaging and accessible social media language for diverse audiences.
• Coordinate with internal teams to gather updates, photos, or stories for content development.
• Assist in producing simple graphics using design tools (e.g., Canva) and editing short video clips for digital use.
• Manage day-to-day posting and monitoring of UNOPS/Awaaz’s official social media accounts (Facebook, Twitter/X, LinkedIn, YouTube).
• Respond to comments and inquiries from the public on social platforms in a timely and professional manner.
• Escalate sensitive or complex queries to appropriate focal points or teams.
• Monitor and flag misinformation or inappropriate comments for review or removal.
• Support cross-posting and amplification of partner content, ensuring alignment with the communication strategy.
• Assist in planning and delivering social media campaigns for events, awareness days, and project milestones.
• Coordinate real-time content collection and posting during key events, including live-tweeting or on-site social coverage.
• Capture and curate user-generated content or testimonials (with consent) for storytelling purposes.

Education:

• Completion of secondary education with a minimum of 5 years of relevant work experience is required.
• A bachelor’s degree in Communications, Journalism, Media Arts, Marketing, International Relations, Political Science, or other related disciplines is desired.

Experience:

• 5 years of relevant work experience with a secondary degree in social media and digital marketing, with demonstrated responsibility for creating, curating, and executing high-impact campaigns across diverse digital and social media platforms, or a minimum of one year of experience with bachelor degree.
• Proven experience in managing social media strategies for major events, with a track record of generating significant audience reach and engagement.
• Strong understanding of key social media platforms (LinkedIn, Facebook, X/Twitter, etc.), including their respective audiences and effective usage in various contexts.
• Proficiency in Adobe Creative Suite is preferred.
• Experience in photography is desirable.
• Prior experience in the humanitarian and/or development sector is an asset.
• Proficient in using digital tools and platforms relevant to social media management and content creation.
• Familiarity with the Google Workspace (Drive, Calendar, Gmail, Sheets, Docs, Slides) is preferred.
• Experience using Microsoft Office applications (Word, PowerPoint, Excel) is preferred.

Languages:

• Fluency (oral and written) in English is required.
• Fluency in Pashto or Dari language is highly desired.

Source: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=30060

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